Definitions
For the purposes of this Shipping Policy:
- “Company” (referred to as “the Company”, “We”, “Us” or “Our”) refers to RACK ON SDN. BHD. (202601014827 (1676925-A)).
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to RACK ON SDN. BHD., accessible from rack0n.com.
- “You” means the individual accessing or using the Service, or the company or other legal entity on whose behalf such individual is accessing or using the Service.
1. Shipping Coverage
We currently provide shipping within Malaysia only.
International shipping is not available at this time.
2. Shipping Fee
We offer free shipping on all orders within Malaysia. No standard shipping fee will be charged at checkout.
3. Order Processing
Orders will be processed after payment has been successfully confirmed.
Processing may take additional time during weekends, public holidays, promotional periods, or high-volume sales.
4. Delivery Time
Orders are expected to be delivered within 7 days after processing and dispatch.
Delivery times may vary depending on the delivery location, courier service, public holidays, weather, or other circumstances beyond our control.
5. Overnight Delivery
We do not provide overnight or next-day delivery. Customers should allow sufficient time for their orders to be processed and delivered.
6. Delivery Information
Customers are responsible for providing a complete and accurate delivery address and contact information.
The Company will not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.